TERMS AND CONDITINONS

Welcome to our pet snack sales website. Before purchasing any products from this website, please carefully read the following terms and policies. By placing an order or using related services on this website, you indicate that you have read, understood, and agreed to all the contents of these terms and policies.

1. Products and Services

This website primarily sells pet snacks and related pet food, including dog and cat snacks, nutritional supplement snacks, training reward snacks, and functional snacks. We are committed to providing safe, healthy, and compliant pet food and strive to ensure the accuracy of product information. However, the actual product may have slight differences from the product displayed on the page due to batch changes or packaging upgrades.

2. Orders and Payment

All orders will only proceed to processing and shipping after successful payment. Users must ensure that their order information, shipping address, and contact information are accurate and valid. Users are solely responsible for any delivery failures or delays caused by incorrect information.

In the event of payment failure, inventory discrepancies, or suspected fraudulent transactions, this website reserves the right to cancel or suspend the order.

3. Billing Terms

All pet snack products sold on this website are one-time purchases and are not subscription or auto-renewal services. The specific details are as follows:

Users only need to pay for the purchased goods once;
This website will not deduct any periodic fees without the user's explicit authorization;
All orders are single transactions and do not involve automatic renewals;
Unless explicitly marked as "Subscription Shipping" or "Regular Replenishment Plan" on the product page, all sales are considered one-time sales by default; After payment, users will receive an order confirmation and payment voucher.

4. Shipping Policy

Orders are usually shipped as soon as possible after payment confirmation. Delivery time may vary depending on the region, logistics company, or holidays.

Users are responsible for any delivery problems caused by the following:

Incorrect delivery address; Invalid contact information; No one to sign for the package; Customs clearance or transportation delays.

5. Return and Exchange Policy

Due to the special nature of pet food, to ensure food safety and hygiene, returns and exchanges may not be supported in the following situations:

Opened or used pet snacks; Returns requested for personal reasons (e.g., pet dislikes the taste); After-sales application period expires; Items specifically marked as non-refundable on the page.

If there are any quality issues, incorrect shipments, or damage during transportation, please contact customer service within the specified time to request assistance.

6. User Responsibility

Users should ensure that pet snacks are fed appropriately and selected according to the pet's size, age, and health condition. This website is not responsible for any health problems caused by improper or excessive feeding.

7. Intellectual Property

All content on this website, including text, images, brand logos, and designs, is protected by intellectual property laws and may not be copied or used for commercial purposes without authorization.

8. Privacy Protection

We value user privacy. User information is used only for order processing, logistics, and customer service and will not be sold or disclosed to any third party without authorization.

9. Terms Modification

This website reserves the right to update and modify these terms as needed for business operations or in accordance with laws and regulations. The modified content will take effect immediately upon publication on the website.

10. Contact Us

If you have any questions about these terms or your order, please contact us through the website's customer service. We will assist you as soon as possible.