REFUND POLICY

Thank you for purchasing pet snacks from this website. To ensure food safety and consumer rights, please carefully read the following terms before applying for a refund or return.

1. Refund and Return Policy

You may apply for a refund or return in the following situations:

The received product has obvious quality problems;
The wrong product was received (incorrect category, specifications, or quantity);
The product was severely damaged or contaminated during transportation;
The product is significantly different from the description on the page.

2. Situations Where Returns or Refunds Are Not Supported

Since pet snacks are food products, for hygiene and safety reasons, returns or refunds are not supported in the following situations:

The product has been opened or used;
The return request is due to incompatibility with your pet's taste preferences;
The product has spoiled or been damaged due to improper storage;
The after-sales application period has expired;
Special offer items or items marked as non-refundable on the page.

3. Refund Application Time

You must contact customer service to submit a refund application within 7 days of receiving the product. Applications submitted after this period may not be processed.

4. Refund Processing Procedure
Contact customer service and provide your order number and a description of the problem;
Provide photos or videos of the product for review;
After customer service approves the return, they will provide a return confirmation;
The user follows the instructions to return the product (if a return is required);
The warehouse will process the refund after confirmation.

5. Refund Arrival Time

Refunds will be returned to the original payment account within 3-10 business days after review. The specific arrival time depends on the processing efficiency of the bank or payment platform.

6. Shipping Costs
For returns due to product quality issues or incorrect shipments, the shipping costs will be borne by this website; For returns due to personal reasons or a pet's unsuitability of the product's taste, the shipping costs will be borne by the user;
Original order shipping costs (if any) are generally not refundable.

7. Return Address

Please send the returned item to the following address after customer service confirmation:

Address: 78 Cumberlin Dr Apt 102 Toccoa, GA 30577
Phone: 16787069908

⚠️ Please do not send the item back without customer service confirmation, as this may result in the inability to process the refund or delays in review.

8. Special Notes

Pet snacks are perishable goods. Please ensure the packaging is intact and well-sealed during the return process to prevent contamination or spoilage during transportation. This website reserves the right to refuse a refund if the product is damaged due to improper packaging.

This website reserves the right to the final interpretation of this refund and return policy and may adjust and update it according to actual circumstances.